Proudly Canadian
Warranty & Return Policy
Got an issue? We've got your back.
Every compatible and remanufactured cartridge from TLC is covered by a full 1-year warranty. If something isn't right, we'll make it right, often shipping your replacement before we even get the old one back. And returns are simple.
At a glance
How long you have, depending on what you bought and why it's coming back. Every return starts with a quick email for an RMA number.
Defective compatible
1 year
Refund or exchange, full creditUnopened compatible
90 days
Refund less 20% restockingUnopened OEM
15 days
Refund less 20% restockingMachine parts
No returns
Fusers, transfer units, kitsProblem with a compatible cartridge? We've got your back.
Full 1-year warranty on compatible & remanufactured cartridges
If a compatible or remanufactured cartridge from TLC is defective or arrives damaged, you're covered for a full year from your purchase date. You'll get a refund or an exchange with full credit, no hassle.
Let us know
Email us your order number, what went wrong, and a photo of the cartridge showing its barcode or serial number. We'll send you an RMA number.
We ship your replacement
In most cases your replacement goes out right away, before we get the defective one back.
Drop off the old one
We email you a return label. Pack up the defective cartridge, attach the label and drop it off at any FedEx or UPS location.
Please note: the defective item must be returned to TLC within 30 days. If it isn't, we'll charge our published website price for the replacement.
Defective OEM (genuine) cartridges
Every OEM cartridge we sell is factory sealed and checked before it ships. Genuine cartridges are warranted by their manufacturer, and going to them directly is the fastest way to get a defective one sorted out.
For a defective OEM cartridge, please contact the manufacturer directly for assistance.Have an unopened OEM cartridge you don't need? You can still return it to us within 15 days. See below.
Returning something you don't need
Ordered the wrong cartridge, or no longer need it? No problem. We accept returns of unopened cartridges bought from TLC.
What qualifies
- The cartridge is unopened and in the same saleable condition as when we sold it
- Unopened compatible or remanufactured: within 90 days of purchase
- Unopened OEM: within 15 days of purchase
- Refunded less a 20% restocking fee
The 20% restocking fee covers our costs of processing a return, including shipping, card processing, handling and administration.
What we can't accept
- Fuser units, transfer units, maintenance kits or other machine parts. Manufacturers don't accept these back, so neither can we.
- Opened cartridges returned for reasons other than a defect
- Returns without an RMA number, or after the periods listed above
- Products with writing, labels, damage or defacing on the product box
Returns are simple
Three quick steps and you're done.
Email for your RMA
Send your order number and reason for return to info@tonerlasercartridge.ca.
Pack it in a shipping box
Put the product, in its original box, inside a cardboard shipping box.
Write the RMA on the outside
Write the RMA number on the shipping box only, never on the product's own packaging.
Need help with an order?
Email us for an RMA number, or give us a call. A real person will help you sort it out.
Monday to Friday, 9am to 5pm ET